Reception services for companies and commercial properties
Your first impression, professionally staffed.
Your reception is your company’s calling card. We staff reception and gatehouse with friendly, fully briefed personnel who look after visitors, employees and service providers with confidence.
Scope of services
What we take care of for you
Visitor reception
Welcoming, registering and directing guests, issuing visitor passes in line with your requirements.
Gatehouse and access service
Access control, key and pass management, receiving suppliers.
Telephone and post service
Answering and forwarding calls, receiving post and parcels and distributing them in the building.
Cover and peak times
Staffing during holidays, illness or events, so that your reception is never left unattended.
Services in detail
Reception is where visitors, applicants and business partners form their impression of your organisation. At the same time, reception is the hub for post, deliveries, keys and access.
We staff reception and gatehouse according to your hours and procedures. Before the start, we set out the tasks in writing and brief the assigned staff on your house rules and visitor process.
So that reception works the same way even when staff change, we document the key procedures in writing: who is announced and when, how parcels are handled and whom staff can contact with questions. New or cover staff are briefed using these documents. This keeps the process the same for your visitors and employees, even when someone else is at the desk.
Reception and visitor management
- Welcoming guests and announcing them to their hosts
- Issuing and collecting visitor passes in line with your requirements
- Keeping visitor logs, where required by you
- Information and directions within the building
Gatehouse and access
- Access control according to your concept
- Issuing keys and passes against signature
- Registering suppliers, service providers and tradespeople
- Reporting irregularities to the responsible persons
Telephone and post
- Answering and forwarding calls
- Receiving, sorting and distributing post and parcels
- Accepting deliveries as agreed
Typical intervals and service times
Staffing is based on your needs, for example:
- On weekdays during your business hours
- Staffing during core hours only
- Additional staffing for events or peak times
- Cover during holidays or illness of your own staff
We agree the exact intervals with you after the site visit.
Who is it for?
Corporate headquarters and offices, multi-tenant office buildings, law firms, medical centres and commercial properties with a central entrance.
Where?
Our focus is the Rhine-Main region including Frankfurt am Main (head office in Eschborn). Beyond that, we operate nationwide. For more information, see Service area.
Combine with other services
This service can be bundled with our other services into one package, with one contact and one invoice. For more information, see Facility Management.
How we work together
Enquiry
We will get back to you within two working days.
Site visit
On site
Quotation
With service specification
Start with a dedicated site manager
Dedicated site manager
FAQ
Frequently asked questions
What tasks do your reception services cover?
Visitor reception, gatehouse and access service, telephone and post service, and cover during holidays, illness or events.
Do you work according to our procedures?
Yes. We work according to your house rules and your visitor process.
Can reception be combined with other services?
Yes, for example with cleaning, caretaker and security services, with one contact and one invoice.
Request a quote for reception services
Briefly describe your property. We will then agree the scope of services and a date for a site visit with you.
We will get back to you within two working days.
Your contact: Manuel Heel, Managing Director+49 (0) 6196 204 7113info@prime-facility.de